Please contact us at least 72 hours in advance for any changes to your appointment. Between 72 and 24 hours notice, we only refund half of session cost. There are absolutely NO refunds or reschedules with less than 24 hours notice. A new session must be scheduled and paid for. Being more than 10 minutes late for the session without 24 hours notice and agreement from us is a forfeiture of the session. Thank you!